Your data belongs to you. This document explains exactly what we collect, why we collect it, and the controls you have.
Last updated: April 1, 2026 ยท Effective: April 1, 2026
This Privacy Policy describes how Snellcart Online Services Private Limited ("ZephyGuard," "we," "us," or "our") collects, uses, shares, and protects information in relation to the ZephyGuard SaaS platform, mobile applications, and website (collectively, the "Services"). We are committed to complying with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and applicable global privacy regulations.
We use collected information to:
We do NOT: sell your data, share with advertisers, use your operational data to train AI models beyond anonymous aggregated metrics, or read private messages between agency admins and their guards.
We process personal data on the following lawful bases: (a) performance of a contract with you; (b) your consent, where required; (c) compliance with legal obligations; and (d) our legitimate interests in operating and securing the Services, where not overridden by your rights.
We share data only in the following circumstances:
We retain personal data for as long as your account is active, plus the periods required by law (typically 7 years for tax and financial records under Indian law). Upon account closure, personal data is deleted or anonymized within 90 days unless retention is required by law. You may request earlier deletion subject to legal obligations.
Under the DPDP Act and other applicable laws, you have the right to:
To exercise these rights, email contact@zephyguard.com. We respond within 30 days.
We implement industry-standard security measures including: TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access controls, audit logging, regular security assessments, and ISO 27001-aligned practices. Our primary data centers operate in the AWS Mumbai region (ap-south-1) with encrypted daily backups. We are ISO 27001 certification is in progress.
Your data is primarily stored in India. If you are located outside India and use our Services, your data will be transferred to and processed in India. We maintain appropriate safeguards consistent with applicable data protection laws.
Our Services are not directed at individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us immediately.
We may update this Policy from time to time. Material changes will be notified via email to account administrators at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.
Questions, concerns, or requests? Reach our Data Protection Officer at:
Email: contact@zephyguard.com (subject line: "DPO Request")
Phone: +91 79018 12796
Mail: Data Protection Officer, Snellcart Online Services Pvt Ltd, Mohali, Punjab 160062, India
In compliance with the Information Technology Act, 2000 and the DPDP Act, 2023, our Grievance Officer can be reached at contact@zephyguard.com with the subject line "Grievance." We acknowledge grievances within 48 hours and resolve them within 30 days.